Trucking Services FAQs: Your Questions Answered

Find in-depth answers to the most frequently asked questions about our trucking services, from shipping options and pricing to specialized cargo handling.

What services does APL Cargo offer?

APL Cargo is a full-service logistics provider specializing in various trucking solutions across the USA. Our offerings include full-truckload (FTL) transportation, temperature-controlled shipping for perishables, temperature-controlled and dry van transport, reliable truckload capacity, and professional dispatch and shipment visibility. Whatever your shipping needs, we’ve got you covered with tailored services.

Where is APL Cargo based?

Our headquarters are located in Wolcott, Indiana, a central hub that allows us to efficiently coordinate logistics operations nationwide. While we’re rooted in Indiana, we run lanes across the continental United States, ensuring that no matter where you are or where your cargo needs to go, APL Cargo can make it happen with precision and reliability.

How can I get a shipping quote?

Getting a shipping quote with APL Cargo is simple and straightforward. You can visit our website at aplcargo.com and fill out the “Get a Quote” form with details about your shipment, such as weight, dimensions, origin, and destination. Alternatively, you can give our friendly team a call at 224-255-5111, and we’ll walk you through the process, providing a customized quote based on your specific requirements.

What types of cargo can APL Cargo transport?

At APL Cargo, we’re equipped to handle a diverse array of cargo types to meet the needs of various industries. This includes heavy machinery and equipment for construction projects, perishable goods like food or pharmaceuticals requiring refrigeration, temperature-controlled and dry van freight, and general freight like retail goods or industrial supplies. Our versatile fleet and experienced team ensure your cargo is transported safely and efficiently.

Does APL Cargo offer refrigerated trucking?

Yes, we proudly offer temperature-controlled trucking services to accommodate perishable or temperature-sensitive shipments. Whether it’s fresh produce, frozen goods, or pharmaceuticals that require strict climate control, our refrigerated trailers are equipped with advanced technology to maintain the exact conditions your cargo needs throughout its journey across the country.

How do I track my shipment?

We understand how important it is to stay updated on your shipment’s status. APL Cargo provides real-time tracking through our advanced freight management software. Once your shipment is booked, you’ll be assigned a dedicated dispatcher who can provide tracking updates. You can also reach out to our support team at 224-255-5111, and we’ll ensure you have all the information you need to monitor your cargo’s progress.

What is the delivery time for shipments?

Delivery times with APL Cargo depend on several factors, including the distance between the pickup and delivery locations, the type of cargo being shipped, and the service level you choose—such as standard or expedited shipping. For example, a cross-country shipment might take 3-5 days with standard service, while expedited options can significantly reduce that time. To get an accurate estimate tailored to your needs, contact us with your shipment details, and we’ll provide a clear timeline.

Does APL Cargo offer insurance for shipments?

Absolutely, we prioritize the safety and security of your cargo. APL Cargo carries $250,000 motor truck cargo coverage and $1,000,000 auto liability as the carrier. A certificate of insurance naming you as certificate holder is available on request. This coverage protects against potential loss, damage, or theft during transit, giving you peace of mind. Our team can walk you through the available plans and help you select the one that best fits your needs.

How do I file a claim if my shipment is damaged?

If your shipment arrives damaged or an issue arises, we’re here to help resolve it quickly. To file a claim, reach out to our dedicated claims support team by emailing info@aplcargoinc.com or calling 224-255-5111. We’ll ask you to provide details like your shipment number, a description of the damage, and any supporting photos or documents. Our team will then process your claim efficiently, keeping you informed every step of the way until it’s resolved.

What freight does APL Cargo transport?

Yes, we transport dry van and temperature-controlled truckload freight. Our fleet and experienced drivers are equipped to handle the job. We also ensure compliance with all state and federal regulations for truckload freight in compliance with applicable regulations.

What areas of the USA does APL Cargo serve?

APL Cargo proudly serves all US states, offering coast-to-coast shipping solutions. From bustling cities like New York and Los Angeles to rural areas in the Midwest or Deep South, our extensive network of drivers and partners ensures your cargo reaches its destination, no matter where in the USA it needs to go. We’re committed to connecting every corner of the country.

How can I contact APL Cargo for support?

We’re always ready to assist you! You can reach our team by calling 224-255-5111, where our staff is available to answer your questions or provide updates. Alternatively, send us an email at info@aplcargoinc.com, or fill out the contact form on our website at aplcargo.com. Whether it’s about a shipment, a quote, or general inquiries, we’ll respond promptly to help you.

Does APL Cargo provide nationwide coverage?

Yes, in addition to our transportation services, we provide reliable nationwide truckload transportation. Our facilities are strategically located and equipped to store a variety of goods, from general freight to temperature-sensitive items. We focus on safe, on-time truckload delivery across the United States.

What is the minimum shipment size APL Cargo accepts?

APL Cargo primarily focuses on full-truckload (FTL) logistics, meaning we typically handle shipments that fill an entire trailer. However, we understand that not every customer needs a full truck. We provide full-truckload transportation tailored to your shipment. Contact us with your shipment details, and we’ll find the best solution for you.

Are your drivers trained and certified?

Absolutely, our drivers are the backbone of our operations, and we take their training seriously. Every APL Cargo driver is fully licensed, certified, and undergoes rigorous training to ensure they meet industry safety standards. They’re skilled in handling diverse cargo types, navigating challenging routes, and delivering on time, all while prioritizing safety and customer satisfaction.

How does APL Cargo ensure shipment security?

We go above and beyond to protect your cargo. Our trucks are equipped with GPS tracking for real-time monitoring, and we maintain 24/7 oversight through our dispatch team. Additionally, we offer comprehensive insurance options and follow strict protocols to secure loads against theft, damage, or loss. From pickup to delivery, your shipment’s security is our top priority.

Can I schedule an expedited delivery?

We work with you on time-sensitive shipments and plan capacity around the delivery window you need. Whether it’s an urgent delivery to meet a deadline or a last-minute order, our team will prioritize your cargo and assign the resources needed to get it there quickly. Contact us for availability, pricing, and an estimated delivery window tailored to your urgency.

What payment methods does APL Cargo accept?

We strive to make payments convenient for our customers. APL Cargo accepts a variety of methods, including bank wire transfers, major credit cards, and, in some cases, electronic payment platforms. The exact options may vary depending on your shipment and contract terms, so we recommend reaching out to our billing team at 224-255-5111 to confirm the best payment method for your needs.

Does APL Cargo provide 24/7 customer support?

Yes, we know logistics doesn’t stop, so neither do we. Our dispatch and support teams are available 24 hours a day, 7 days a week to assist with tracking updates, schedule changes, or any issues that arise during transit. Whether it’s the middle of the night or a holiday, you can count on APL Cargo to be there when you need us—just give us a call at 224-255-5111.

How can I join the APL Cargo team as a driver?

We’re always looking for skilled drivers to join our growing team! To explore career opportunities, visit the “Careers” section on aplcargo.com, where you’ll find current job openings and application details. You can also send your resume directly to info@aplcargoinc.com or call 224-255-5111 to speak with our HR team about available positions and the hiring process. We value dedication and professionalism—come drive with us!